Installation & Support Process
In the event that a SABRE agent has a technical support issue,
that issue is directed to the Lexmark support team at 800-LXK-SOLV.
If the issue deals with hardware that is less than 30 days old,
the support team will then direct the customer to Dell for resolution.
If the hardware in question is more than 30 days old, the Lexmark
Technical Support Center will be notified and the issue will
be resolved. If the issue deals with SABRE-specific software,
the SABRE Help Desk should be notified. However, if the software
problem deals
with the Lexmark form, the customer should use the 800-LXK-SOLV
team for resolution.
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Ordering & Delivery
Process
Once a customer purchases a print solution, Pomeroy IT
Solutions will notify Lexmark of the order so that Lexmark’s
design team can contact the travel agency to gather information
regarding the
I&I format. Lexmark will design the laser-based I&I form
and forward the files to Pomeroy IT
Solutions. Pomeroy IT
Solutions then receives the software
and tests it on the device for accuracy. The software is loaded
onto the printer and tested to ensure operation. Once this step
is completed, Pomeroy IT
Solutions then ships the printer, complete with Optra
Forms, to the customer.
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